Terms of service

Vital-Fizz Terms of Service

OVERVIEW

Welcome to Vital-Fizz! The terms “we”, “us” and “our” refer to Vital-Fizz. Vital-Fizz operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Vital-Fizz is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, our Shipping Policy, and our Refunds & Returns Policy. If you do not agree to these Terms of Service, you should not use or access our Services.

 

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence (18 in the UK). You may also allow minor dependents to use the Services on devices you own, purchase or manage, with your consent.

To use the Services, including browsing or purchasing, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

 

 

SECTION 2 - OUR PRODUCTS

We strive to provide accurate representations of our products. However, colours, packaging, or product appearance may differ due to screen settings or production variations.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations. Product descriptions may change at any time without notice. We may discontinue products or limit quantities at our discretion.

 

 

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vital-Fizz reserves the right to accept or decline your order for any reason at its discretion. Your order is accepted once payment is received and confirmed.

Purchases are subject to our Refunds & Returns Policy.

All purchases must be for personal or household use, not for resale or export.

 

 

SECTION 4 - PRICES AND BILLING

Prices are displayed in GBP (£) and may change without notice. The price charged will be the price in effect at the time of order.

Prices do not include shipping, handling, or applicable UK taxes, unless expressly stated.

You agree to provide current, complete and accurate payment information. You represent and warrant that you are authorised to use the chosen payment method and that charges will be honoured.

 

 

SECTION 5 - SUBSCRIPTION PROGRAM

We offer a subscription service whereby customers may receive recurring monthly orders at a 10% discount.

  • Subscriptions are billed monthly to the payment method provided.

  • Subscriptions can be cancelled at any time by the customer.

  • Subscription orders are subject to our Shipping Policy and Refunds & Returns Policy.

  • By enrolling in a subscription, you authorise Vital-Fizz to charge your payment method on a recurring basis until cancelled.

 

 

SECTION 6 - SHIPPING AND DELIVERY

All delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are handed to the carrier, title and risk of loss passes to you.

Please see our Shipping Policy for full details. 

 

 

SECTION 7 - CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights under UK law, including:

  • Consumer Contracts Regulations 2013 – giving you the right to cancel most online purchases within 14 days of receipt for a full refund.

  • Consumer Rights Act 2015 – ensuring goods must be as described, fit for purpose, and of satisfactory quality.

If goods are faulty, damaged, or misdescribed, you are entitled to a replacement or refund.

 

 

SECTION 8 - INTELLECTUAL PROPERTY

All content, trademarks, graphics, designs, images, and materials provided through our Services are the intellectual property of Vital-Fizz or its licensors. You may not use, reproduce, or distribute them without prior written consent.

 

 

SECTION 9 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Your use of such tools is at your own risk.

 

 

SECTION 10 - THIRD-PARTY LINKS

We are not responsible for third-party content, products, or services accessed through hyperlinks on our website. Transactions with third parties are at your own risk.

 

 

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Vital-Fizz is powered by Shopify. However, purchases are made directly with Vital-Fizz. Shopify is not responsible for your purchases.

 

 

SECTION 12 - FEEDBACK

By submitting reviews, suggestions or other content, you grant us a perpetual, royalty-free licence to use it for any business purpose.

 

 

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

We may correct errors or inaccuracies relating to product descriptions, pricing, or availability at any time without notice.

 

 

SECTION 14 - PROHIBITED USES

You may only use the Services for lawful purposes. Misuse (including fraud, harassment, or intellectual property infringement) may result in account termination.

 

 

SECTION 15 - TERMINATION

We may terminate or suspend your access to Services at our discretion. You remain liable for any obligations incurred prior to termination.

 

 

SECTION 16 - DISCLAIMER OF WARRANTIES

Services and products are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law.

 

 

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vital-Fizz shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.

 

 

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Vital-Fizz and its affiliates against claims arising from your misuse of the Services.

 

 

SECTION 19 - SEVERABILITY

If any provision of these Terms is deemed invalid, the remainder shall remain enforceable.

 

 

SECTION 20 - WAIVER; ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and referenced policies, constitute the entire agreement between you and Vital-Fizz.

 

 

SECTION 21 - ASSIGNMENT

You may not assign these Terms without our consent. We may assign our rights and obligations without notice.

 

 

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the United Kingdom, with jurisdiction applying as follows:

  • For customers in England & Wales: governed by the laws of England and Wales, with disputes subject to the exclusive jurisdiction of the courts of England and Wales.

  • For customers in Scotland: governed by the laws of Scotland, with disputes subject to the Scottish courts.

  • For customers in Northern Ireland: governed by the laws of Northern Ireland, with disputes subject to the Northern Irish courts.

Nothing prevents you from raising disputes in your local UK jurisdiction as required under consumer law.

 

 

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. It is your responsibility to check for changes. Material updates will be communicated where legally required. Continued use of our Services constitutes acceptance of the updated Terms.

 

 

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

📧 info@vital-fizz.com